SOLF Privacy Policy – October 18, 2019

1. Introduction

Sounds of Language Foundation treats personal information with the utmost care and discretion.

Contact us at to find out what personal information we may have about you, to correct any of that personal information, or to lodge a complaint about our privacy policy or practices.

This policy may be altered from time to time without notice in response to changes in regulation, community expectations or technology.

2. Collecting personal information

SOLF collects personal information about supporters, volunteers, employees, contractors, users of SOLF apps and visitors to SOLF websites.

SOLF collects and stores only the minimum information needed for legal or operational purposes.

2.1. Websites and apps

When you use a SOLF website or app we may collect personal information in the form of your IP address, usage history, location and language settings.

2.2. Blogs

Any information you include in a comment on a SOLF blog may be read, collected, and used by anyone.

2.3. Social Media Widgets

Our websites may include social media features such as the Facebook Like button or comments. These features may collect information for the social media service such as your IP address and which page you are visiting on our site.

2.4. Analytics

SOLF’s websites and apps may use tracking agents and visitor identification technology to collect, use, share and store data about end users of our applications. These may include:

Cookies: We may use cookies to store any preferences you set and the content you have most recently viewed. You may disable cookies in your browser settings, but if you do so your experience using our websites might be affected.

Flurry Analytics: Users may elect to opt-out of Flurry’s Analytics Service tracking at If an end user opts-out, Flurry will stop tracking data for the device identified by the provided MAC address and/or device identifier going forward. The Analytics Service tracking will stop across all applications within the Flurry network.

Google Analytics: Information about how Google uses the data collected by them from our websites and apps can be found at the website “How Google uses data when you use our partners’ sites or apps” (located at or other URL Google may provide from time to time).

2.5 Email Service Providers

Our email service providers (ESPs) may use Web Beacons (image files downloaded from a remote server) in the emails they send. Web beacons allow the ESPs to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.

2.6 Contacting SOLF

When you send a letter, order or email to SOLF, or fill in a form of a SOLF website to

contact SOLF,

subscribe to a SOLF publication,

donate money to SOLF,

order resources from SOLF, or

volunteer to work for SOLF

we may collect your name, address, telephone number, email and/or other relevant personal information.

If you choose not to provide SOLF with certain personal information, we may not be able to provide you with services or information. For example, SOLF will not be able to issue a tax receipt or send you our monthly newsletter if we do not have your contact details.

3. Using personal information

We may use your personal information for the immediate reason for which you have given it to SOLF, or other legal or related purpose. This may include:

to enable us to process your donation, payment or order,

to consider your expression of interest to become a SOLF member or volunteer,

to maintain contact with you about the ministry of SOLF,

to refer you at your request to a Christian person who can talk to you about Jesus,

to improve the services we provide, or

to make sure the functions of our website and apps work properly.

4. Disclosing personal information

SOLF will not disclose your personal information to other organizations or individuals, except to fulfil the purpose for which it was collected or as required by law.

You can expect that information about you might be given to:

staff and volunteers that SOLF asks to contact you at your request,

affiliate organizations if we form the view, they are better able to respond to your request or enquiry,

providers of services to SOLF such as banking, payment card data processing, mail delivery and sorting, telecommunications, information technology, information storage, market analysis or research, website analysis, legal, audit or accounting,

email service providers of our choice (these may include MailChimp or Constant Contact) for the purpose of sending communications to you on SOLF’s behalf.

SOLF does not sell personal information which we collect.

SOLF may be legally required to disclose personal information to a government body or pursuant to a court order.

SOLF websites and apps include links to other websites, whose privacy practices may be different from SOLF’s. If you submit personal information to any of those sites, your information is governed by their privacy policies.

Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

5. Securing personal information

SOLF will take all reasonable steps to keep personal information secure and keep it accurate and up to date. This includes complying with any laws which cover security of payment card information.

Affiliate organizations and service providers which use or store personal information from SOLF may be located within the country where the personal information is collected or may be in another country. In any case SOLF will take reasonable steps to ensure those organizations handle this personal information in a way which is consistent with this policy.

SOLF will endeavor to ensure that SOLF’s agreements with service providers include appropriate privacy and confidentiality obligations.

SOLF will anonymize personal information wherever practical and destroy personal information once there is no further need for it.

6. Accessing your personal information

You have the right to obtain access to any personal information which SOLF holds about you and to advise SOLF of any perceived inaccuracies.

You can access your information by making a written request to SOLF. SOLF will endeavor to provide you with the information you have requested, unless providing such access would infringe another person’s privacy.

When you request access, SOLF will ask you to provide some form of identification (such as a driver’s license or passport) to ensure that you are the person to whom the information relates.

7. Correcting or deleting your personal information

Every effort is made to ensure personal information is accurate and up to date.

If you believe that any personal information which SOLF holds about you is incorrect or out of date, please contact SOLF and we will correct or update it.

You may request that SOLF permanently delete any personal information held about you. SOLF will comply with this request within a reasonable time, unless we need to keep it for legal, auditing or internal risk management reasons.

8. Questions and complaints

If you wish to raise questions or concerns about this policy or how SOLF is handling your personal information, or make a formal complaint, please contact the SOLF Privacy Officer. We will respond to your query or investigate your complaint and notify you of the outcome, as soon as practicable.

If SOLF becomes aware of any ongoing concerns or problems concerning SOLF’s privacy practices, we will take these issues seriously and work to address these concerns.